17% of customers have used social media in the past year to get a customer service response.



Stat: 17% of customers have used social media in the past year to get a customer service response.

Stat Categories: Social Media Stats

Tags: social media social media,social marketing social media,social marketing,Facebook marketing social media,social marketing,Facebook marketing,small business marketing

Years: 2012

Stat Source: American Express 2012 Customer Barometer

Publisher (site that mentioned this stat): Parature

Submitted By: Michael Raeford

Related Categories: None


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