60% of customers feel companies have generally improved their response times over social media channels



Stat: 60% of customers feel companies have generally improved their response times over social media channels

Stat Categories: Social Media Stats

Tags: social media social media,social marketing social media,social marketing,Facebook marketing social media,social marketing,Facebook marketing,small business marketing

Years: 2012

Stat Source: American Express 2012 Customer Barometer

Publisher (site that mentioned this stat): Parature

Submitted By: Michael Raeford

Related Categories: None


Share on:

Related Stats / Figures


Stat Data / Info Details
14% of Hispanic internet users are active on Twitter See Full Stat Info
425 million mobile users See Full Stat Info
25% of SMBs have no strategy and only 28% of small and 24% of medium businesses measure... See Full Stat Info
The 6:35 per month spent on Facebook is nearly double the time (3:20) spent on Google. See Full Stat Info
Every minute of the day: $272,000 is spent by consumers online (source:?AllTwitter) See Full Stat Info
52% of consumers say they have stopped following a brand on Facebook because the inform... See Full Stat Info
40% of Twitter accounts have never sent a single tweet See Full Stat Info
39% of companies do not track their social media responses at all, and 55% ignore all c... See Full Stat Info
2 new members join every second See Full Stat Info
77% responded that social login is ?a good solution that should be offered.? (Marketing... See Full Stat Info
The 18-29 demographic is most represented on Twitter, at 29% of user base, ahead of tho... See Full Stat Info
In January it was driving more referral traffic traffic to retailers than LinkedIn, You... See Full Stat Info
It is the fastest site in history to break through the 10 million unique visitor mark See Full Stat Info
64% of Facebook users have clicked on a Facebook ad, but only one-fourth of these users... See Full Stat Info
The five most popular tags for Tumblr posts are GIF, LOL, Fashion, Art and Vintage. The... See Full Stat Info
December of 2011 Pinterest became one of the top 10 largest social networks with 11 mil... See Full Stat Info
60% of its members live outside the USA See Full Stat Info
The USA, whose 141.8 million accounts represents 27.4 percent of all Twitter users, goo... See Full Stat Info
More than half of active Twitter users follow companies, brands or products on social n... See Full Stat Info
40% of young workers rate access to social media at work?abovereceiving a higher salary See Full Stat Info
57% of marketers acquired customers via blogging See Full Stat Info
LinkedIn is the 36th most visited website in the world See Full Stat Info
The average midsize or large company (1000 employees or more) has 178 ?social media ass... See Full Stat Info
Twitter now has 200 million users, including 8% of the U.S. population. About one-quart... See Full Stat Info
? of Twitter users are 25-34 years old See Full Stat Info
86% of US online adults enage with social media See Full Stat Info


News / Press / Blogs Mentioning This Stat


There are no news articles listed.

Market Research Reports Mentioning / Related to this Stat / Figure


There are no reports listed.

Comment on this Stat


Edit | Back