% of consumers who strongly agree-that they choose companies and brands based on what others say online about their customer service experiences.



Stat: 74% agree-including 14% who strongly agree-that they choose companies and brands based on what others say online about their customer service experiences, the survey shows. (Society for New Communications Research, May 2008)

Stat Categories: Ecommerce Stats

Tags: reviews reviews,customer service

Years: 2008

Stat Source: Society for New Communications Research, May 2008

Publisher (site that mentioned this stat): Bazaar Voice

Submitted By: Michael Raeford

Related Categories: None


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