By 2020, % of marketers that agree that building customer trust will become marketing's primary objective.



Stat: By 2020, 84% of marketers agree that building customer trust will become marketing's primary objective, and 82% agree that collaboration with customers will prevail over marketing. (1to1 Media survey of the 1to1 Xchange panel, April 2008)

Stat Categories: Ecommerce Stats

Tags: trust trust,customer loyalty trust,customer loyalty,customer service trust,customer loyalty,customer service,user reviews trust,customer loyalty,customer service,user reviews,ratings trust,customer loyalty,customer service,user reviews,ratings,product research

Years: 2008

Stat Source: 1to1 Media survey of the 1to1 Xchange panel, April 2008

Publisher (site that mentioned this stat): Bazaar Voice

Submitted By: Michael Raeford

Related Categories: None


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