% of consumers said they prefer being able to find the answers they need online on their own if they had a question or wanted help while shopping online.



Stat: 42% of consumers said they prefer being able to find the answers they need online on their own if they had a question or wanted help while shopping online. (Harris Interactive, May 2007)

Stat Categories: Ecommerce Stats

Tags: UK UK,customer service UK,customer service,online shoppers UK,customer service,online shoppers,questions UK,customer service,online shoppers,questions,assistance

Years: 2007

Stat Source: Harris Interactive, May 2007

Publisher (site that mentioned this stat): Bazaar Voice

Submitted By: Michael Raeford

Related Categories: None


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