% of online consumers that have left a site without purchasing multiple products because they couldn't get a question answered about one of the products in their shopping cart



Stat: 42% of 1,179 online consumers surveyed have left a site without purchasing multiple products because they couldn't get a question answered about one of the products in their shopping cart

Stat Categories: Ecommerce Stats

Tags: customer service customer service,online shoppers customer service,online shoppers,questions customer service,online shoppers,questions,assistance

Years: 2007

Stat Source: JupiterResearch, September 2007

Publisher (site that mentioned this stat): Bazaar Voice

Submitted By: Michael Raeford

Related Categories: None


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