% of online consumers that decided not to make a planned purchase because they couldn't readily find a piece of information about the product or service.



Stat: 41% decided not to make a planned purchase because they couldn't readily find a piece of information about the product or service. (JupiterResearch, September 2007)

Stat Categories: Ecommerce Stats

Tags: customer service customer service,online shoppers customer service,online shoppers,questions customer service,online shoppers,questions,assistance

Years: 2007

Stat Source: JupiterResearch, September 2007

Publisher (site that mentioned this stat): Bazaar Voice

Submitted By: Michael Raeford

Related Categories: None


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